1. CAN I ACCESS WIFI IN CUBA?
Yes. There are now
WIFI hotspots in Cuba where you can use your android phones, laptops, iPhones,
iPods etc to connect to ETECSA’s NAUTA internet system.
Check out this link to find out where you can use your devices
to access WIFI in Cuba:
2. IS WIFI FREE IN CUBA?
No. WIFI is not free in Cuba. You will need to buy an ETECSA NAUTA internet
card to connect to the Cuba’s NAUTA internet service.
3. WHERE CAN I BUY THE NAUTA CARD IN CUBA?
You can buy the NAUTA internet card from ETECSA offices.
In Vedado, Havana there is an ETECSA office at the bottom of
the FOCSA building and in Havana Vieja there is an ETECSA office on Calle
Obispo.
In Trinidad, the ETECSA office is on Parque Cespedes.
But be warned, there are often long queues and cards are in
short supply so don’t be surprised if you find out that cards are sold
out. Sometimes you will find people
selling the NAUTA cards on the street.
4. HOW MUCH IS WIFI IN CUBA?
I bought my NAUTA internet card from the ETECSA office in
Trinidad for 1.50 CUC (1 hour). In Havana I
saw people selling the NAUTA internet card on the street for 2 CUC (1 hour).
5. IS IT SAFE TO BUY THE NAUTA CARD ON THE STREET?
There is no problem with you buying the NAUTA internet card
on the street. Many people prefer buying
the NAUTA internet card on the street because it saves them from standing in
long queues outside ETECSA offices in the heat.
6. HOW DO I ACCESS WIFI IN CUBA?
On the reverse of the NAUTA internet card there is a hidden
unique login and password. You simply
scratch away to reveal the login and password details. These details allow you to connect to the
internet in Cuba as many times as you want until you exhaust the 1 hour (on the
reverse you will also find an expiry date for the NAUTA internet card).
Whether you are using your phone or your laptop, go to your
settings and open WIFI. Go to your
browser and the NAUTA page will appear where you can enter your login and
password details. Once NAUTA has
recognised your details, the clock will start to tick, your time will begin and
you can start using the internet in Cuba.
If you don’t use the whole 60 minutes, once you are finished
using the internet, don’t forget to logout of the NAUTA page so your allowance
will be paused and close down WIFI in settings.
7. CAN I USE SKYPE IN CUBA?
No. It is not possible to use Skype in Cuba. I tried to
access Skype in Cuba but it would not work.
8. CAN I USE FACETIME IN CUBA?
No. It is not possible to use Facetime on your apple devices
in Cuba. When I tried to use Facetime on
my IPod touch in Cuba, it appeared to be ringing from my end but the person on
the other end, in the UK, did not receive my call.
9. CAN I USE WHATSAPP IN CUBA?
Yes. It is possible to use WhatsApp in Cuba. Once I was connected to the WIFI service in
Cuba with my android Samsung phone, I was able to send WhatsApp messages from
Cuba to friends back in the UK.
10. CAN I MAKE INTERNET PHONE CALLS IN CUBA?
Yes. Even though you
cannot use Skype or Facetime in Cuba you can use IMO which does work in
Cuba.
11. WHAT IS IMO?
IMO is another free video internet telephone service. You can make video calls and send instant
messages to friends and family in any country from Cuba, or vice versa, from
any country to Cuba. Obviously, you have
to be connected to WIFI in Cuba in order to make video calls and / or send and
receive instant messages. You and your
friends and family will need to download IMO on your devices so you can
communicate with each other, so make sure that you and your friends download
IMO before you to go to Cuba!
12. WHERE CAN I ACCESS WIFI IN CUBA?
There are various WIFI hotspots in Havana. I tried to access the WIFI outside of the
Havana Libre hotel and on the corner of calle 25 and calle L in Vedado, Havana.
You will see many people all around this area connecting to the WIFI. I didn’t have much success in connecting, but
it was clear that other people could connect.
Remember, many people are trying to connect at the same time, internet
connectivity speeds in Cuba are lower than you are used to; you need to be
patient.
Check out this link to find out the location of the WIFI
hotspots in Havana:
In
Trinidad you can access WIFI in Parque Cespedes, outside the ETECSA
building and at Casa de la Música. You will see many people
sitting around those areas under the shaded trees or park benches reading their
emails or speaking to friends and family in other countries.
13. WHAT
IS YOUR EXPERIENCE?
Please
feel free to share your experience of WIFI in Cuba.
EXPERIENCE THE REAL CUBA – SUPPORTING CUBAN BUSINESSES
Experience the Real Cuba offers Casas Particulares in Cuba as well as cultural activities and programs in Cuba supporting local Cuban private businesses.
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| NAUTA Internet Card - Cuba |
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| NAUTA Internet Card - Cuba |
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| Logging onto WIFI in Trinidad Cuba |
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| WIFI in Parque Cespedes Trinidad Cuba |
(updated September 2017
